Well well well, they are at it again. G4S security guards are under the impression that they can handle claimants personal information. Of course they should not be doing this, as it breaches the data protection act, and neither should the DWP be allowing them to do so.
At Ashton under Lyne Jobcentre they seem to think that they can, and I suspect that this is the case in many more Jobcentres up and down the country. This security guard even felt it was his duty to make an appointment for a claimant, an appointment that didn’t exist. He did not tell the claimant that it wasn’t put on the system, so resulting in a wasted journey.
I will state again that G4S security guards are not allowed to do this. Only a designated employee of the DWP can do this. This breeches data protection laws. If they try this with you or someone you know, please pass this information on.
I’m sure that they must imagine that this makes them look more in charge, but they are actually breaking the law and should be treated as such.
To all journalists reading my blog. I also write for a national newspaper and I also am on the front line helping people, and gatherimg information. I do not just sit behind a computer, I and others do put the hard work in. Therefore my work has value, and I have worked hard gaining the trust of claimants, which isn’t easy. If you want a story then come and join us one week. There you can meet the people affected by the issues that I have raised. I do appreciate that channel 4, RT news and Aljrzeera have done this in the past and are more than welcome to join us again. I value all claimants, and I appreciate their need for anonymity. Thank you.